Privacy policy
Who we are
iRPro Rugs (Area Rug Cleaning Chilliwack) provides area rug cleaning services in Chilliwack, British Columbia, Canada. Contact and privacy enquiries: 604-799-9985.
What information we collect
We collect only what is needed to quote and deliver rug cleaning services:
- Enquiry information you provide: name, phone number, optional email address, city, rug details, description of the issue, and preferred contact method.
- Photographs you choose to send of your rug.
- Service records created during a job: intake and post-clean documentation photographs, condition notes and job history.
- Basic technical information generated when you use the site, such as the pages visited and referring source, where analytics are enabled.
We do not request payment card details, government identification, health information or any other sensitive personal information through this website.
How we use it
- To prepare an estimate and answer your enquiry
- To schedule door-to-door transport
- To document the condition of your rug before and after cleaning
- To contact you about your job, including follow-up under our satisfaction guarantee
- To understand, in aggregate, how the website is used
We do not sell personal information. We do not send marketing messages to enquiry contacts unless they have asked to receive them.
Service providers
We use third-party providers for website hosting, communications and, where enabled, customer relationship management and analytics. These providers process information on our behalf and only for the purposes above. A current list of providers is available on request.
Photographs and publication
Photographs taken during a job are used for documentation. We do not publish images of a customer's rug on this website, in advertising or on social media without that customer's explicit permission.
Retention
Job records and documentation photographs are retained for as long as needed to support the service, guarantee period and any reasonable business or legal requirement. Enquiries that do not become jobs are not retained indefinitely.
Your rights
Under British Columbia's Personal Information Protection Act, you may request access to the personal information we hold about you, ask for corrections, or withdraw consent to further contact. Contact us at 604-799-9985 and we will respond within the timeframes the legislation requires.
Cookies and analytics
This site uses only what is necessary for the site to function, plus analytics where enabled. Analytics events recorded relate to page views and interactions such as clicking a phone number or submitting the estimate form — not to the content of your messages. You can block cookies through your browser settings.
Security
We take reasonable steps to protect the information we hold. No method of transmission over the internet is completely secure, so please do not send sensitive personal information through the website form.
Changes
If this policy changes materially, the updated version will be posted on this page. Questions about it can be directed to 604-799-9985.